Terms and Conditions
This document is an electronic record under the Information Technology Act, 2000, and relevant rules. It is generated electronically and does not require physical or digital signatures.
Published per Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, this document outlines the rules, privacy policy, and Terms of Use for accessing www.lunarhex.com and related mobile platforms.
The Platform is owned by Lunarhex, incorporated under the Companies Act, 1956, with its registered office at Simran Residency 2, Punjabi Bagh, Bhopal, India ('Platform Owner', 'we', 'us', 'our').
User Agreement
By accessing, browsing, or transacting on the Platform, you agree to these Terms of Use, including applicable policies. Any conflicting terms proposed by you are invalid. These Terms may be modified without notice, and it is your responsibility to review them periodically.
Usage Terms
You must provide accurate information during and after registration and are responsible for activities through your account.
We do not guarantee the accuracy, completeness, or suitability of Platform content and disclaim liability to the fullest extent.
Use of the Platform is at your own risk. You must independently ensure its suitability for your needs.
Platform content is proprietary. No claim to intellectual property rights, title, or interest is granted.
Unauthorized use may result in legal action.
You agree to pay all applicable charges for our services.
You must not use the Platform for unlawful activities.
Third-party links are provided for convenience; we are not responsible for their content or policies.
Transactions on the Platform create a binding contract.
You indemnify and hold us harmless against claims due to breaches of these Terms or third-party rights.
Force majeure events may impact service availability.
Governing Law & Jurisdiction
These Terms are governed by Indian law. Disputes fall under the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.
Privacy Policy
By using our Platform, you consent to our data practices outlined here. We collect personal data during sign-up and transactions, including name, contact details, payment details, and user behaviour. Sensitive data is collected with consent.
Data Use & Security
Personal data is used to provide services, process transactions, resolve issues, and enhance user experience.
We share data with affiliates and third parties (e.g., sellers, logistics providers) for service fulfillment, legal compliance, and fraud prevention.
Reasonable security measures are in place to protect personal data, though transmission risks remain.
Users are responsible for safeguarding account credentials.
Data Retention & Deletion
Users can delete accounts via profile settings; however, pending transactions may delay deletion.
Data is retained only as long as necessary for business or legal purposes. Anonymized data may be used for research.
Your Rights
Users can access, rectify, and update their personal data. Consent withdrawal requests can be made in writing.
Changes to Policy
We may update this Privacy Policy periodically. Significant changes will be communicated as required by law.
Grievance Officer
Mradul Shrivastava
mradulshrivastava40@gmail.com
Refund & Cancellation Policy
Cancellations are accepted within 2 days of order placement unless shipping has begun.
Damaged/defective products must be reported within 2 days for resolution.
Refunds, once approved, will be processed within 2 days.
For further details, contact us via the provided details on our website.
